Terms & Conditions

Tenderly Yours. Last updated: 15 February 2026.

These Terms & Conditions govern your use of the Tenderly Yours website and the purchase of products from us. By accessing our website or placing an order, you agree to these terms.

1. About Us

Tenderly Yours provides precision-cooked refrigerated chicken products intended for direct consumption. We operate from Pune, Maharashtra, India. Contact: sales@tenderlyyours.com | +91 98230 94490.

2. Product Information

We make reasonable efforts to ensure product descriptions, specifications, and pricing are accurate. Natural variation in raw ingredients may occur; nutritional values are approximate; packaging and appearance may change without notice. All products are sold refrigerated and are never frozen unless explicitly stated.

3. Order Acceptance

Orders may be placed via WhatsApp, phone, or website. An order is considered confirmed only after payment is received or order confirmation is issued. We reserve the right to decline or cancel orders due to product unavailability, delivery limitations, incorrect pricing, or suspected fraudulent activity.

4. Pricing & Taxes

All listed prices are inclusive of GST unless otherwise stated. Delivery charges, if applicable, will be communicated before confirmation. Prices may change without prior notice.

5. Payment Terms

Payments may be accepted via UPI, bank transfer, or approved payment methods. Orders may not be processed until payment confirmation is received unless otherwise agreed.

6. Delivery & Storage Responsibility

We deliver under refrigerated conditions where applicable. Once delivered, the customer is responsible for storing the product at 2–5°C. We are not liable for quality deterioration due to improper storage after delivery. Delivery time estimates are indicative, not guaranteed.

7. Shelf Life & Handling

Products have a refrigerated shelf life of up to 30 days when stored correctly. Shelf life begins from production date on packaging. Products must be refrigerated immediately upon delivery. Freezing is not recommended. We are not responsible for spoilage due to improper handling or storage by the customer.

8. Returns, Refunds & Cancellations

Due to the perishable nature of food products, orders cannot be returned once delivered. Refunds are not provided for change of mind. Refund or replacement may be considered only if: product is damaged on delivery; incorrect item is supplied; quality issue is reported within 24 hours of delivery. Evidence such as photos may be required.

9. Health & Dietary Disclaimer

Our products are intended as food items, not medical products. Nutritional information is for general guidance. Customers with allergies or medical conditions should review ingredients carefully. We do not provide medical or dietary advice. Consult a qualified professional before making significant dietary changes.

10. Intellectual Property

All content on this website (text, branding, product descriptions, images, layout) is the property of Tenderly Yours and may not be copied, reproduced, or used without permission.

11. Website Use

You agree not to use the website for unlawful purposes, attempt to interfere with website functionality, or misrepresent your identity when placing orders. We reserve the right to restrict access for misuse.

12. Limitation of Liability

To the maximum extent permitted by law: we are not liable for indirect or consequential losses; our liability is limited to the value of the purchased product; we are not responsible for delays caused by logistics, weather, or third-party services.

13. Governing Law

These Terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Pune, Maharashtra.

14. Changes to Terms

We may update these Terms from time to time. The latest version will always be available on this page with the updated date.

15. Contact Us

Tenderly Yours, Pune, Maharashtra, India.
Email: sales@tenderlyyours.com
Phone: +91 98230 94490